ETB Autocentres Leamington Spa

"Had a great experience with ETB. Had an issue with my wheel, the team were very quick to find the issue and sort it. Would recommend to people as a solid garage."

"Very friendly thankyou"

"Quick and friendly service. They can fix tyres while you wait. Reasonable prices and the time I arrived and they couldn't find any puncture they didn't charge"

"Many thanks to the team today. 2 new tyres, fitted as I rocked up, with help support and advice too. Really appreciate it"

"Used to pop in here fairly regularly for tyre fittings and replacement tyres but have given up trying to work with/around the current manager's "computer says no" / "sounds like a you problem" attitude. Shame, because the other staff have always been fantastic, always very helpful always very friendly and they are the reason to go there. Unfortunately there was some confusion/miscommunication/misunderstanding of an MOT booking today having booked online via the "BookMyGarage" website. I was called by Head Office/HQ to say that I didn't actually have a booking at Leamington but could have one in Warwick, explained I wanted Leamington (walking distance) and was told they'd get back to me. I missed the phone call but got a text message confirming an appointment at 3pm... assumed it was at Leamington (as that's what I booked online, said I wanted on the phone and the text said neither Warwick nor Leamington). Turns out it was at Warwick. Unfortunate but never mind, it happens. Today was just another example though of the manager being more interested in demonstrating that he is right/knows best/never does anything wrong and just generally being unpleasant and unfamiliar with the concept of customer service. Instead of just "really sorry, there must have been some confusion, etc etc" it was just brash, abrupt and absolutely zero interest in trying to help or offer an alternative. Me asking when the next available test date was generated a snigger, and radiating pride, delight and one-up-manship when he told me it was middle of January. This from the same individual who told me a while ago that Davanti definitely don't offer any sort of puncture guarantee, and then telling me that the guarantee that definitely doesn't exist definitely doesn't cover things like a screw in a tyre.... only to then phone a colleague (with another tone of "listen to what this idiot is banging on about") who told him that I, the customer, was indeed right..... and it all ended up moot because the puncture was repairable.... Oh yeahhh, and my first interaction with him years ago was trying to work something out to get approx 20 standard road tyres changed (at any time to suit them, with no real deadline), on 14" steel wheels, not fitted to a car just "loose", at something less than the £14 a tyre book price. Again, the attitude was like I asked him to let me shoot his dog in front of his kids or something.... so I went to Tyre Fit or Spa Tyres instead and agreed £10 a tyre and they smashed them out straight away. Can't remember which one it was, but between the canal/railway. 5 stars for the guys in the shop, (Craig is one I think, can't remember the others guys names, sorry, but they've always been great). Somewhere between 0 and 1 for the manager. Little scroll through previous reviews suggests I'm not the only one to think so either- see "Clare" from a year ago, "Linda" from 3 weeks ago and even a few higher scoring reviews with things like "don't expect a warm welcome". Averages out to a 3, because you might not be as precious as me. Car now booked in with Gas Guzzlers next week, who had a very friendly and helpful person answer the phone. I'm done with trying this place."

"I would just like to say what absolutely amazing guys work here, I would give them 10 stars if I could. I brought my car in as a lot of an emergency. My car had failed its MOT at Halfords and they had not carried out my service properly, had been unclear about what was wrong with my car and had told me to go elsewhere, they had ignored my complaint and I was running out of time on my old MOT. A second garage could see the problem wasn’t what Halfords said it was but still didn’t know what was wrong or how to fix it as they didn’t have the equipment needed. At ETB Nicholas Evans was very kind and compassionate with me despite me getting my timings muddled. He took time to sit down with me to understand what had happened so far. G.J. Stevens worked out what was actually wrong with my car and then worked diligently to fit my MOT on that same day even though there was no slot for me. As an NHS worker who needs my car to get to work, and as someone with a disability who finds things like this really difficult, I cannot tell you how grateful I am to these two very lovely and hard working men. I cannot recommend this garage more highly. I won’t be going anywhere else in future now. Thank you so much."

"I rang first so knew if they had the battery & tyres I needed. Prices good, staff & service good."

"Always very good service"

"Very friendly staff. Also very good on advice"

"I always use ETB Leamington - Fantastic service and always willing to accommodate you. Best value tyres and Andrew, Craig and all the team do a great job."