The customer is always right, and so too is First Stop marketing manager Nikki McCluney, whose innovative e-commerce sales strategy has been acknowledged with a prestigious European accolade.
Nikki has been honoured with a Bridgestone European Network Retail Award in the Customer Centricity category for her exceptional contributions to E-Commerce engagement and sales conversion growth.
A 39% increase in online transactions was achieved compared to 2022, along with an elevated conversion rate of 3.56% compared to 2.60% last year. Nikki played an instrumental role in both, while also helping to secure a 99% increase in non-tyre bookings and a 17% increase in tyre sales.
First Stop MD Anton Wessels said: “We’re thrilled that Nikki being recognised for her exceptional work in e-commerce. Her knowledge and understanding of what our customers need has not only driven significant business growth but has also set a new standard for excellence which we’re building on this year.”